“My philosophy is to treat others like you want to be treated and to be kind.”
Jessica Crowe, assistant director of rehabilitation services at Life Care Center of East Ridge, always knew that she wanted to be in the helping profession. She explains, “In high school, I volunteered in a special education classroom and was able to observe the occupational therapist. I liked that the therapist had to problem-solve and could play and be creative to help the children reach their goals.” Crowe now has 14 years of experience in occupational therapy, having worked in settings ranging from acute care and skilled nursing to outpatient rehabilitation. “I learn as much, if not more, from my clients as they do from me,” Crowe says of her role at Life Care Center. “Each client is unique, and each session is like figuring out a puzzle to see how I can help the individual achieve their goals.”
1. What do you love most about your profession?
Occupational therapy is most effective when the client and therapist closely collaborate. My clients and I share both tough and exciting moments as we work toward their goals, whether that be dressing, bathing, or returning to their garden.
I feel honored to have the opportunity to share these moments and build relationships with my clients.
2. What’s the key to making a great first impression?
Smile and be genuine. Even my clients with the most severe cognitive impairment respond to a smile and a cheerful voice.
3. What is your best advice for patients?
Be patient, have hope, and celebrate the small successes. Whether it’s a hip fracture or a stroke, recovery can be slow. Motor, cognitive, and visual-perceptual skills will improve – it just takes time for the body to heal.
4. What would you consider to be your main strengths?
I love to solve clinical puzzles, and each client is a puzzle. They have different care needs and different goals, and I get to work with the client and their families to achieve their goals.
5. Do you believe in miracles?
I see miracles every day! Doctors may tell a client that they will never be able to walk or use their arm again. With hard work and patience, my clients experience the miracles of achieving these goals.